When Support Does Not Mean Help

Why do the staff at Valve (i.e. Steam Support) have to be such useless shits?

Seriously, for two weeks or more I have been asking them to reset my password. Nothing more, just that. But will they? Noooooo, they insist on trying all of this useless shit that we all know is not going to achieve anything. Please send us a system info file (note that you have to 'save' not 'export', same output, but they are too useless to convert it). Please turn off all of these programs if they are running in the background. None of this achieves anything, and we all know that it won't. Only two things ever work with steam; reinstall or reset.

Just that, nothing else. Uninstall and reinstall the application, or reset your password.

But, as usual, it is my password that is the problem. And, as is often the case, I cannot reset it because their application (more probably at their end methinks) won't accept my answer to my secret question. So I have to ask them to reset the damned password. This is not the first time that I have had to do this, it is not the second, nor the third, nor the fourth, nor the fifth...
You see how useless the application is.

But will the stupid prick at the other end do what I ask?
Noooooo.
Fuckwit has to try all the shit that they always want to try to absolutely no avail.
Won't just reset my password as I asked for two weeks ago.

Dickwads.